Your account, your choice
Delete your account
You can delete your Fluent by Ear account here, even if you no longer have the app.
Start with a secure sign-in
Sign in with your Fluent by Ear email and password. We will bring you back here to confirm the deletion. You do not need to download or open the app.
Sign in to delete my accountForgot your password? You can reset it on this website.
What happens when you confirm
- Your account, saved progress, and flashcard decks are removed from the active account database.
- Your account’s sign-in access is revoked.
- A subscription bought on this website is cancelled. If that cancellation fails, your account is kept and you can try again.
Deletion takes effect when the confirmation succeeds. You will see “Your account has been deleted.” Deleting the account on the website does not erase files already downloaded to another device. Remove those downloads in the app, or remove the app from the device.
Cancel store billing separately
If you subscribed through a store, use Apple subscription settings or Google Play subscription settings to stop future renewal. You can delete your Fluent by Ear account without waiting for the subscription to expire.
Other records and retention
A limited purchase-binding record remains to prevent reuse of a store purchase on a different account. It contains transaction or token identifiers, an account-binding hash, and product, status, and date information, without your email or raw Google purchase token. A purchase linked to a deleted account cannot be automatically restored to a new Fluent by Ear account; contact support for help.
Your account, listening progress and flashcard decks are kept for as long as your account exists. When you delete your account, from the account page or by writing to us, they are removed from our systems within 30 days.
Billing records are kept for seven years, as tax and accounting law requires. Support messages are kept for up to two years. Server logs are kept for up to 30 days. Backups are kept for up to 30 days and then overwritten, so a deleted account may remain in a backup for that long.
Our privacy policy describes retention and deletion.
Can’t sign in or need help?
Email [email protected] with “Account deletion” in the subject and the email address of the account you want deleted. We will need to verify ownership before acting. Do not send your password.