A little help, whenever you need it.

Signing in

The website and app use the same Fluent by Ear account. Sign in with the email address you used to create it. If you have forgotten your password, request a password reset.

Check your spam or junk folder if an account email has not arrived. If you no longer have access to the email on your account, contact support for help verifying ownership.

Listening and downloads

Check your device volume and audio output if a lesson is silent. For a recording that will not load, try a stable internet connection and reopen the lesson. Check available storage before downloading a lesson.

Downloaded paid lessons require active access. Signing out removes paid downloads from the app. You can remove individual downloads from the app’s Downloads screen.

Purchases, renewals, and refunds

Use the provider shown on your receipt to manage a subscription:

• Apple: manage your App Store subscriptions. For a refund request, visit Apple’s purchase support.
• Google Play: manage your Google Play subscriptions. See Google Play’s refund help.
• Website: sign in to your account and open billing management, or contact support.

If a store purchase has not unlocked your lessons, check that you are using the same store account and Fluent by Ear account, then use Restore purchases in the app.

A store purchase stays linked to its original Fluent by Ear account. If that account was deleted, contact support; creating another account will not automatically restore the purchase to it.

Deleting your account or uninstalling the app does not cancel an Apple or Google Play subscription.

Your information, your choice

Read our privacy policy or delete your account. You can complete account deletion on this website even if you no longer have the app.