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Fluency Level 2

English for Brazilians

Ana facilitates collaboration among neighborhood partners, balancing expectations, disagreements, communication styles, and work commitments.

Audio instruction: Brazilian Portuguese

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Fluency Level 2 - Part 1

Lessons 1 to 10
1
Taking on coordination

The library invites Ana to coordinate communication for a neighborhood partnership, and Ana learns to describe the scope of a role before accepting and to ask who has the final say.

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2
What each partner needs

At the first joint meeting, Ana listens to what Carla's association and Dave's café expect from the partnership, and learns to make expectations observable and to test a priority summary.

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3
Everyone said soon

'Soon' meant Friday to Sam and next month to Carla, and Ana learns to clarify a vague term and expose the assumption each person was making.

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4
The meeting needs a destination

An alignment meeting starts to jumble the banner, budget, and chairs, and Ana learns to say what needs to be decided by the end and to order the topics while ensuring that each one comes back up.

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5
Two people, the same task

Emma and Dave prepared different invitations because both understood that the publicity was theirs, and Ana learns to point out a duplication without blaming and assign who leads and who supports.

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6
One instruction, three readings

The informal guideline produces different proposals, and Ana learns to ask for an example of what the person has in mind and test the limit of an interpretation.

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7
Responding to a curt message

Dave replies to the plan with one word and a period, Sam reads annoyance, and Ana learns to assume she doesn't know how to read tone and ask if there's a real concern.

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8
Agreed-upon directness

Tess, new to the partnership, thinks Ana's email is too soft, and the two learn to ask how each prefers to receive feedback and say what helps, without turning it into a rule.

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9
Praise that also guides

Emma brings a clear and lengthy opening script, and Ana learns to say what works well first and ask for a specific revision tied to the goal.

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10
Receiving criticism in public

In a meeting, Dave criticizes the slowness of the library's replies, and Ana learns to acknowledge the consequence without arguing about each example and bring the conversation to a concrete case.

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Fluency Level 2 - Part 2

Lessons 11 to 20
11
The promise that exceeds the team

The families ask for three more sessions and the team can cover one, and Ana learns to limit the promise to what they can deliver and make an expansion conditional on the missing resource.

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12
The numbers don't tell the whole story

Sam announces more sign-ups and Emma saw the room half empty, and Ana learns to limit what a number allows one to conclude and to name the missing information before concluding.

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13
Changing Course with the Data

Emma's calls show that families prefer another time, and Ana learns to ground a decision in what is known now and revise a recommendation out loud.

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14
Listening to Those Who Speak Less

In a call with the partners, Dave and Carla dominate the conversation and Tess hasn't spoken yet, and Ana learns to interrupt with an explicit purpose and offer the floor to whoever is quiet.

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15
The call cut out at the main point

Dave's audio cuts out right at the condition for his approval, and Ana learns to pinpoint lost audio out loud and check the agreement before someone records a yes that never happened.

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16
A yes that was still in doubt

Carla replied it could work and the team treated it as approved, and Ana learns to distinguish possibility from commitment and ask what still needs to happen.

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17
Translate the proposal's intent

The Portuguese-speaking volunteers made a suggestion with a caveat, and Ana learns to convey the proposal and caveat together in English and to ask both sides to validate the mediation.

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18
Disagreement about the space

Emma wants a quiet room and Sam prefers the large hall, and Ana learns to ask what matters most behind each position and to test a solution that addresses both.

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19
When the conversation gets personal

A comment about Sam's organization turns into a judgment about who he is, and Ana learns to redirect from labels to events and to separate the problem from personal judgment.

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20
A compromise with losses on both sides

The chosen room costs more and holds fewer people, and Ana learns to state the cost of a choice clearly and test a compromise with an offset.

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Fluency Level 2 - Part 3

Lessons 21 to 30
21
The decision needs to be recorded

When wrapping up the room negotiation, Ana reads aloud what was decided before Sam sends out the minutes, learning to outline what has already been agreed upon and make room for immediate correction.

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22
A delay that needs to be communicated early

A permit from city hall takes longer than expected, and Ana learns to alert partners to a risk before it becomes a reality, promising an update by a set deadline.

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23
Owning a sending mistake

Ana sent partners an old time and calls to fix it before it spreads, and learns to correct a mistake directly and take ownership of the corrective action.

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24
Who needs to resolve this

An impasse over the side door key exceeds Ana's authority, and she learns to set boundaries on what she can approve and take the decision to the person who decides, with a deadline, reason, and options.

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25
Pass the baton without losing context

Emma will be away for ten days and Tess takes over the sessions, and Ana learns to say what is still outstanding and direct who to contact when an obstacle comes up.

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26
The same news, different audiences

The room change needs to be explained first to the volunteers and then to the library management, and Ana learns to say what the news means for each team and explain the main reason behind it.

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27
Questions after the presentation

After presenting the plan to the partners, Ana receives two questions at once, one outside her area, and learns to organize them, acknowledge what she doesn't know, and follow up with a deadline.

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28
The blameless retrospective

After the first joint activity, the team looks at an opening delay and a good turnout, and Ana learns to ask what contributed to an outcome and to propose a verifiable change.

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29
A partnership that can continue

The partners liked it and disagree on the frequency, and Ana learns to define what the team can sustain and set a review of the agreement after a period of time.

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30
The meeting Ana leads on her own

With Emma supporting and Sam taking notes, Ana leads the partners' meeting, a new constraint comes up in the middle, and she learns to check a condition before deciding and to ask everyone to confirm what they are taking away.

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