PART 3 · LESSON 28 OF 30 · 30 MINUTES
The blameless retrospective
After the first joint activity, the team looks at an opening delay and a good turnout, and Ana learns to ask what contributed to an outcome and to propose a verifiable change. Say two things to look at we opened twenty minutes late and forty-six people came, the late opening was the chairs, what contributed to the chairs being late, one truck one driver two deliveries that morning, next time let's try a delivery the afternoon before and see if the morning is free, where do we keep forty chairs overnight, in the hall Carla has the key now, and the forty-six people, what contributed to that, Tess's post nine hundred views.
Audio instruction: Brazilian Portuguese
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THE STORY
In the back room, after the first joint Saturday, Ana leads the retrospective with Sam and Emma, from the delayed truck to the post with nine hundred views.
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The words and phrases of this lesson, one card each. Best after you’ve listened.
Words and phrases
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Words and phrases
The lesson is for your ears. Open this afterwards, to see what you learned.