PART 1 · LESSON 8 OF 30 · 30 MINUTES
Agreed-upon directness
Tess, new to the partnership, thinks Ana's email is too soft, and the two learn to ask how each prefers to receive feedback and say what helps, without turning it into a rule. Say can I be honest your email about the banner felt a little soft, soft how, three paragraphs to say the color was wrong, how do you prefer people to raise concerns, in one line wrong color here's the right one, for me it helps when the line comes with a hello, a hello and one line, that's a deal, hello wrong color, perfect hello which one.
Audio instruction: Brazilian Portuguese
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THE STORY
In the community association hall, Tess, the new communications volunteer, and Ana discover that they receive feedback in different ways and agree on an approach for both of them.
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The lesson is for your ears. Open this afterwards, to see what you learned.