PART 2 · LESSON 12 OF 30 · 30 MINUTES
The feedback was too direct
A four-word message Ana sent from the bus sounds harsh to Nina, and Ana learns to acknowledge how something sounded and say what she was actually asking. Say I got your message wrong font redo it that's all it said, I realize that sounded harsh, a little, I was typing on the bus that's not an excuse, what did you mean, what I was asking was whether the font could be bigger for the entrance, that's a different message, it is I'm sorry, bigger is easy harsh is harder, then I'll fix the harder one first.
Audio instruction: Brazilian Portuguese
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THE STORY
On a call, Nina shows Ana the short message she got about the sign's font, and Ana reframes the request with the tone she intended.
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Words and phrases
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Words and phrases
The lesson is for your ears. Open this afterwards, to see what you learned.