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fluentbyear
🇮🇹 Italian · Advanced Level 3

PART 2 · LESSON 14 OF 30 · 30 MINUTES

The First Complaint

Take a guest's complaint with grace, name what went wrong with del fatto che, and offer something to make up for it.

Audio instruction: English

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THE STORY

A table by the window of the trattoria in Fontelupo, the plates cleared, a guest who waited too long.

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Words and phrases

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Posso dirLe una cosa?POHS-soh DEER-leh OO-nah KOH-zahMay I tell you something? Politely.
Certo. Mi dica pure.CHEHR-toh, mee DEE-kah POO-rehOf course. Do tell me. Politely.
Il cibo è ottimo. Abbiamo aspettato un'ora.eel CHEE-boh eh OHT-tee-moh, ahb-BYAH-moh ahs-peht-TAH-toh oo-NOH-rahThe food is excellent. We waited an hour.
Mi dispiace. Oggi eravamo in due.mee dees-PYAH-cheh, OHD-jee eh-rah-VAH-moh een DOO-ehI'm sorry. Today there were two of us.
Mi lamento del fatto che nessuno ci ha avvisato.mee lah-MEHN-toh dehl FAHT-toh keh nehs-SOO-noh chee ah ahv-vee-ZAH-tohI complain of the fact that nobody warned us.
Ha ragione. Le offro il dolce e il caffè.ah rah-JOH-neh, leh OHF-froh eel DOHL-cheh eh eel kahf-FEHYou're right. I'll offer you dessert and coffee. Politely.
Non è necessario. Ma apprezzo il gesto.nohn eh neh-chehs-SAH-ryoh, mah ahp-PREHT-tsoh eel JEHS-tohIt's not necessary. But I appreciate the gesture.
Insisto. La prossima volta La avviso io.een-SEES-toh, lah PROHS-see-mah VOHL-tah lah ahv-VEE-zoh EE-ohI insist. Next time, I'll warn you myself. Politely.