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🇫🇷 French · Intermediate Level 3

PART 2 · LESSON 16 OF 30 · 30 MINUTES

A Hotel Mix-up

Give your booking, say which room you had booked, complain politely about what should have happened, and accept a fix.

Audio instruction: English

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THE STORY

In Bordeaux, the receptionist cannot find the room Emma booked, and offers a bigger one.

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Words and phrases

The lesson is for your ears. Open this afterwards, to see what you learned.
Bonsoir. Vous avez une réservation ?boh(n)-swahr, voo zah-vay ewn ray-zehr-vah-SYOH(N)Good evening. Do you have a booking? Politely.
Oui, au nom de Martin. Une chambre pour deux, avec vue sur le fleuve.wee, oh noh(n) duh mar-ta(n), ewn shah(n)br poor duh, ah-vehk vew sewr luh FLUHVYes, under the name Martin. A room for two, with a view of the river.
Je ne la trouve pas. Vous l'avez réservée quand ?zhuh nuh lah troov pah, voo lah-vay ray-zehr-vay KAH(N)I can't find it. When did you book it? About a booking, politely.
La semaine dernière, en ligne. La chambre que j'avais réservée était la douze.lah suh-mehn dehr-nyehr, ah(n) leen-yuh, lah shah(n)br kuh zhah-veh ray-zehr-vay ay-teh lah DOOZLast week, online. The room I had booked was number twelve.
Je l'avais réservée en ligne.zhuh lah-veh ray-zehr-vay ah(n) LEEN-yuhI had booked it online. About a room.
La douze est prise. Vous auriez dû recevoir un e-mail.lah dooz eh preez, voo zoh-ryay dew ruh-suh-vwahr a(n) nee-MEHLTwelve is taken. You should have received an email. Politely.
On n'a rien reçu. Vous auriez pu nous prévenir.oh(n) nah rya(n) ruh-sew, voo zoh-ryay pew noo pray-vuh-NEERWe received nothing. You could have let us know. Politely.
Vous avez raison, et je suis désolée. Ce que je peux faire, c'est vous donner la quinze, plus grande.voo zah-vay reh-zoh(n), ay zhuh swee day-zoh-lay, suh kuh zhuh puh fehr, seh voo doh-nay lah ka(n)z, plew GRAH(N)DYou're right, and I'm sorry. What I can do is give you fifteen, bigger. A woman speaking, politely.
Avec vue sur le fleuve ? Alors ce n'est plus un problème.ah-vehk vew sewr luh fluhv, ah-lor suh neh plew za(n) proh-BLEHMWith a view of the river? Then it's no longer a problem.
Merci de votre compréhension.mehr-see duh votr koh(n)-pray-ah(n)-SYOH(N)Thank you for your understanding. Politely.